What we can do for you

Practical solutions

If you have recently been flooded or live in an area that may flood then we offer advice, information and support to help you know what you can do – from advice on managing insurance claims, drying your home, finding a builder, to protecting your property from flooding.

Coping with a flooded home or property is one of the worse experiences you can face. That’s why our team, who know what it is like to be flooded, are here to help and guide you through the process of getting your home and life back to normal as quickly as possible or to help you protect your property

We can also provide support if you find yourself struggling to find who to talk to about a specific flooding problem.

Sweeping out the mud
Furniture outside

Support to recover from flooding

If you have been flooded you may feel overwhelmed and unsure what to do and who to talk to. Sorting through damaged and destroyed possessions and trying to decide what to keep and what to throw away or even what can be saved is a difficult decision to make. Contacting your insurer (if you are lucky enough to have insurance) and knowing how to even start drying out and cleaning your home can all seem like an unclimbable mountain.

The Scottish Flood Forum can help – if your wider community has been flooded, it is likely that we already have a drop in surgery in your local area; or contact us to find out when we are in your area and we can arrange to drop in to see you. The resources section of our website may give you a helping hand too.

Insurance advice

If you live in a flood risk area, finding affordable insurance can be a challenge, even with the FloodRe scheme in place.

Or if you have been flooded, then dealing with insurers and loss adjustors can be difficult, especially in the middle of the emotional stress of having been flooded. Worse still, can be discovering that you were not insured for flooding. We understand how difficult things can be at this time.

The Scottish Flood Forum can help you with finding an insurer. Or if you have been flooded, and don’t have insurance cover, we can give you free advice and help. It is likely that we will be holding drop in centres in your area, or contact us for further details or advice. The resources section of our website may help you too.

Mediation support

Sometimes an independent voice can help find a way through difficult conversations especially if you have been flooded. If you are struggling to have a constructive conversation with the insurance company, the builders, or to talk with the person or organisation you believe is responsible for the flooding; we may be able to help. Our mediation service is considered on a case-by-case basis and we will discuss with you whether we are able to help, and if not suggest alternative options. Just get in touch to discuss further.

Property level flood protection advice

If you are thinking about how you could protect your property, either because you know you live in a flood risk area or because you are repairing your property after flooding you may want to think about which property flood protection measures could help you or what repairs would help you be more resilient to any future flooding. Our flood protection guide may help you or contact us if you would like to talk to us about arranging an assessment of your property.

Guides & leaflets

Our guidance and information leaflets are regularly updated and are available for download for you to read – or if you prefer we can post a copy to you. Please browse our resources section for more information.