Mo Bates is a Stakeholder Engagement Manager with Scottish & Southern Electricity Networks. This involves effectively understanding and including the needs of stakeholders in terms of network planning, development and operations and in planning for a decarbonised future. Mo has 25 years experience working in the electricity industry in a number of roles. These include Performance Manager for Highlands & Islands Region and Lead Customer Relationship Manager for Scotland. Much of Mo’s work , and her passion, relates to Community Resilience. She has a PDA in Resilience Management, teaming this with welfare preparedness activities into a formal package which was then delivered to staff UK wide. Mo has had connections with SFF over many years – remembering especially Storm Frank in Ballater in December 2015.